Exchanges & Refunds

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For change of mind, we will gladly offer an exchange to the value of purchased goods, less shipping costs. You will need to contact us at info@zoiacollections.com.au within 14 days of receipt of goods.

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Refunds are not available for change of mind.

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If your item is faulty due to manufacturer faults, please contact us at info@zoiacollections.com.au to arrange full refund at the purchase price of the goods less shipping costs.

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Exchanges / refunds will not be processed until returned goods have been received by us.

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Return shipping costs will be at the purchaser’s expense. For exchanges, goods must be unworn and in their original condition.